Business Management

When Violence Affects the Workplace, What Liabilities Do Employers Face?

December 20, 2010
Workplace violence risks are real, and employers face legal liabilities when employees or customers are victims. Employers must understand how they could be vulnerable to a lawsuit after an incident of workplace violence, and what they can do to prevent such incidences.
Read More

Request Customer Feedback

December 6, 2010
It’s important to find out quickly if you’re doing anything wrong out in the field. A tech who doesn’t use his booties and dirties a customer’s rug can cost you future business. It’s also important to find out what you’re doing right. A tech who is always polite and professional, even when it’s an urgent emergency job, is golden. That’s why it’s essential to always request customer feedback.
Read More

A New Route to Allowing Unions Through Card Checks?

November 22, 2010
The proposed Employee Free Choice Act (EFCA) was a major concern for employers with workforces that were considering or might consider unionizing because it could bring in a so-called card-check system. EFCA failed to become law, but a recent decision by a regulatory agency could still lead to card check.
Read More

What If Your Boss Really Is a Jerk?

November 8, 2010
Some bosses really are jerks. But if you think that your boss is a jerk, the first question you should ask yourself is this: Is it really the boss or is it you? Have you been allowing yourself to be under-managed by this boss? Or have you been engaging in a regular one-on-one dialogue about your work?
Read More

Take a Good Look: Conducting Legal, Meaningful Employee Evaluations

October 18, 2010
Companies that allow managers to rush through the evaluation process or fail to follow proper protocol expose themselves to legal problems. They also miss the opportunity to offer feedback and help workers set goals, identify areas that need improvement, and determine whether employees deserve raises or promotions.
Read More

Refuse to Be Undermanaged

October 4, 2010
In organizations across all industries, there is a shocking epidemic of “undermanagement” - the opposite of micromanagement. The vast majority of supervisory relationships between employees and their bosses lack the day-to-day engagement necessary to consistently maintain the very basics of management.
Read More

To Contest or Not to Contest: The Dilemma Involved in Unemployment Compensation Claims

September 20, 2010
Former employees occasionally seek unemployment benefits they don’t deserve, either because they are desperate, confused, or trying to cheat the system. Employers, ultimately bearing the cost of unemployment payments, must evaluate whether to challenge those unemployment claims. That question has recently become more difficult.
Read More

How to Choose a Disaster Restoration Provider

September 6, 2010
Thousands of commercial and industrial buildings each year are damaged by unforeseen disaster. When damage occurs, it is essential to take immediate action to stabilize the loss and mitigate damage. Doing so will maximize recovery of all contents, minimize replacement costs, preserve good IAQ, and control mold risks.
Read More

The Pluses and Minuses of Charging Employees Deductibles for Preventable Accidents

August 23, 2010
It’s the bane of many managers’ jobs - the preventable accident. In order to instill a sense of responsibility in employees, employers may consider charging workers a deductible after they have had a preventable accident. However, before instituting a policy about charging deductibles, there are many things to consider.
Read More

Growth Risks Harmful to Your Business's Health and How to Cure Them

August 9, 2010
What do Lehman Brothers, AIG, Merrill Lynch, Washington Mutual Savings, Arthur Andersen, Starbucks, and Toyota all have in common? All went gunning for business growth but instead ended up with self-inflicted wounds. Each of these companies pursued the wrong kind of growth for the wrong reasons.
Read More



Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.


NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

More Podcasts


NEWS 04-21-14 cover

2014 April 21

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe


Which statement on service calls best applies to your business?
View Results Poll Archive


2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con