Business Management

Request Customer Feedback

December 6, 2010
It’s important to find out quickly if you’re doing anything wrong out in the field. A tech who doesn’t use his booties and dirties a customer’s rug can cost you future business. It’s also important to find out what you’re doing right. A tech who is always polite and professional, even when it’s an urgent emergency job, is golden. That’s why it’s essential to always request customer feedback.
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A New Route to Allowing Unions Through Card Checks?

November 22, 2010
The proposed Employee Free Choice Act (EFCA) was a major concern for employers with workforces that were considering or might consider unionizing because it could bring in a so-called card-check system. EFCA failed to become law, but a recent decision by a regulatory agency could still lead to card check.
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What If Your Boss Really Is a Jerk?

November 8, 2010
Some bosses really are jerks. But if you think that your boss is a jerk, the first question you should ask yourself is this: Is it really the boss or is it you? Have you been allowing yourself to be under-managed by this boss? Or have you been engaging in a regular one-on-one dialogue about your work?
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Take a Good Look: Conducting Legal, Meaningful Employee Evaluations

October 18, 2010
Companies that allow managers to rush through the evaluation process or fail to follow proper protocol expose themselves to legal problems. They also miss the opportunity to offer feedback and help workers set goals, identify areas that need improvement, and determine whether employees deserve raises or promotions.
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Refuse to Be Undermanaged

October 4, 2010
In organizations across all industries, there is a shocking epidemic of “undermanagement” - the opposite of micromanagement. The vast majority of supervisory relationships between employees and their bosses lack the day-to-day engagement necessary to consistently maintain the very basics of management.
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To Contest or Not to Contest: The Dilemma Involved in Unemployment Compensation Claims

September 20, 2010
Former employees occasionally seek unemployment benefits they don’t deserve, either because they are desperate, confused, or trying to cheat the system. Employers, ultimately bearing the cost of unemployment payments, must evaluate whether to challenge those unemployment claims. That question has recently become more difficult.
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How to Choose a Disaster Restoration Provider

September 6, 2010
Thousands of commercial and industrial buildings each year are damaged by unforeseen disaster. When damage occurs, it is essential to take immediate action to stabilize the loss and mitigate damage. Doing so will maximize recovery of all contents, minimize replacement costs, preserve good IAQ, and control mold risks.
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The Pluses and Minuses of Charging Employees Deductibles for Preventable Accidents

August 23, 2010
It’s the bane of many managers’ jobs - the preventable accident. In order to instill a sense of responsibility in employees, employers may consider charging workers a deductible after they have had a preventable accident. However, before instituting a policy about charging deductibles, there are many things to consider.
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Growth Risks Harmful to Your Business's Health and How to Cure Them

August 9, 2010
What do Lehman Brothers, AIG, Merrill Lynch, Washington Mutual Savings, Arthur Andersen, Starbucks, and Toyota all have in common? All went gunning for business growth but instead ended up with self-inflicted wounds. Each of these companies pursued the wrong kind of growth for the wrong reasons.
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Managing Medical Marijuana Use in the Workplace

July 19, 2010
For employers with operations in the 14 states that have legalized marijuana for medical purposes, it is a difficult task to juggle the need for a drug-free workplace environment and the rights of employees who have prescriptions to legally use marijuana. How does legalized use of marijuana impact drug testing policies?
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2014 MCAA Annual Convention

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Kyle Gargaro, editor-in-chief of The NEWS, hosted the 2014 ACCA CEO Forum. At the event, six well-known, highly respected company executives, Gary Michel, Ingersoll Rand/Trane; Chris Nelson, Carrier Corp.; Chris Peel, Rheem Mfg. Co.; Rod Rushing, Johnson Controls; Brent Schroeder, Emerson Climate Technologies; and Doug Young, Lennox; provided individual industry outlooks and fielded questions directly from attending contractors. Listen to the entire event on the NEWSMakers podcast. Posted on April 14.

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