Business Management

Overcoming Bad Reviews: How to Protect Your Small Business Online

Tech Experts Offer Four-Step ‘Reputation Marketing’ Solution
It happens all the time: The hard-working crew at a small business loses customers thanks to the sour grapes of one person. It could be a disgruntled employee, an angry customer, or even a competitor. But as damaging as a bad review can be, positive reviews can be equally constructive.


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Teach New Young Employees to Take Notes

“In one ear and out the other,” said a construction supervisor in a major real estate development company. “I would say to this one guy over and over again, ‘The details really matter.’ He was nodding his head, but I couldn’t tell if he was nodding to me or nodding with the music he was listening to. So finally I started making him take notes whenever I talked to him.”


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What to Do if Your Website Needs Surgery

... So the guy stands there with his mouth agape and says, “But Doc, why do you have to operate on my foot? The splinter is in my finger!” Why am I leading off with a punch line? Because it applies to about 80 percent of people who can’t figure out why their website doesn’t “work.”


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2015 ACCA Conference

Images from the 2015 ACCA Conference in Grapevine, Texas. Posted on April 8, 2015.

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NEWSMakers: Mark Crockett
Mark Crockett vice president, Crockett Facilities Services, explains the importance of technician training, the value of being a top minority-owned company in the U.S., current projects the company is managing, and much more. Posted on April 24.
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2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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