Business Management

The Worst Bad Business Assumption

October 10, 2011
What is the worst bad business assumption? Assuming word-of-mouth advertising is the best form of marketing.


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Is It Legal to Only Hire the Already-Employed?

The Problems With Must-Be-Employed Rules
September 19, 2011
While the “must be employed to apply” philosophy may make sense, federal regulators are examining these types of policies, and at least one state has made it illegal.


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Social Media’s Impact: How Contractors Can Use Social Media to Connect With the Consumer

September 5, 2011
Can a solid presence on social media benefit you as an HVACR contractor? You bet it can.


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Bona Fide Meal Periods: Are Your Practices Creating Overtime Liability?

August 22, 2011
Taking workers off the clock for their meal periods can lead to litigation and government investigations if not done with care.


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How to Close a One-Legger

August 8, 2011
First, what is a one-legger?


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A Social Life: When Employees and Applicants Take to Facebook

July 18, 2011
Imagine one of your employees bashes your company or their coworkers on Facebook. You might think that you could fire that employee. But you would probably be wrong. Or consider whether you should Google job applicants. It may seem like a no-brainer, but if you don’t do it correctly, you could end up in the midst of a lawsuit.
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Miracle Closing Technique

July 4, 2011
This article should really be titled “Miracle Closing Technique for the Estimate-Getting Researcher.” As you will read, it’s really not a miracle at all. It’s more common sense. There are many kinds of customers, but the most classic might be the we’re-getting-estimates customer.
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Responding to the Increasingly Aggressive Pursuit of Employers and Undocumented Workers

June 20, 2011
The Social Security Administration’s re-introduction of No-Match Letters, along with U.S. Immigration and Customs Enforcement’s skyrocketing issuance of Notice of Inspections of I-9s, evidences the federal government’s increasingly aggressive stance to curb the hiring of unauthorized workers and to penalize employers who do.
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Plan Your Close in Advance

June 6, 2011
The bottom line is that if there is no sale made or no money coming in, there is no company. One thing that seems to elude contractors at times is their ability to ask for the order. In other words, “close the sale.” Years ago I learned to plan your close in advance and build your sales presentation around it.
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Get the Right Results From Employment Tests, While Avoiding Charges of Discrimination

May 23, 2011
To bring more objective standards to the hiring and promotion process, many organizations are using or considering employment tests. However, when employment tests are not designed, administered, or used correctly, they can leave employers vulnerable to claims of discrimination and reverse discrimination.
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2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

Kyle Gargaro, editor-in-chief of The NEWS, hosted the 2014 ACCA CEO Forum. At the event, six well-known, highly respected company executives, Gary Michel, Ingersoll Rand/Trane; Chris Nelson, Carrier Corp.; Chris Peel, Rheem Mfg. Co.; Rod Rushing, Johnson Controls; Brent Schroeder, Emerson Climate Technologies; and Doug Young, Lennox; provided individual industry outlooks and fielded questions directly from attending contractors. Listen to the entire event on the NEWSMakers podcast. Posted on April 14.

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