Business Management

Hot Topics, Cool Solutions 4: Tongue-Tied, And More

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I hate public speaking but with an ever-expanding company I feel I must learn to talk to the company as a whole. Standing up in front of the entire company with every eye on me is unnerving. Do you have any suggestions?
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Nine Things To Know Before Selecting A Web Host

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It may seem simple yet it is oftentimes overlooked. When it comes to choosing the right Internet hosting provider for their Web sites, many business owners know very little about making the best Internet/Web hosting decisions. Here are some tips.
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Do You Really Need A New Computer System?

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If you are considering replacing your computer systems (accounting, inventory control, etc.) because you don't get the information you need to manage your business, ask yourself a few questions and take a look at a more cost-efficient alternative.
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Hot Topics, Cool Solutions 3: Delegating Work, And More

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I'm growing my company each year. That's the good news. However, I find I need to keep adding new people every time I grow. The bad news is that I find myself working harder and longer managing my ever-increasing staff.
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Getting The Most From The Yellow Pages

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Just under 75 percent of contractors spend over half of their marketing budgets in the Yellow Pages. However, this spending results in just 13.4 percent of HVAC sales. Here are some tips to improve Yellow Pages advertising.
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Hot Topics, Cool Solutions 2: Damaged Tools, And More

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I lend out tools and materials and they come back damaged ... if they come back at all. Any suggestions on how to remedy this problem?
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Nationwide Recruiting: Your Best Bet

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Not all potential "superstar" recruits are in your own backyard. The best person for the position you have open may be in the next county, next state, or even 900 miles away.
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Hot Topics, Cool Solutions 1: Hiring Your Kids, And More

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My twenty-something children are ready to enter the business and there is resentment on the part of some existing management and employees. Any suggestions on how to bring them onboard without a mutiny?
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Sharing Sales And Management Tips

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BSI, a major contractor member peer-networking group, recently introduced a newsletter called The HVAC Connection to help educate and train HVAC sales and operations professionals. Here are some sales and management tips from the initial issue.
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A Techs' Eye View Of Good Service

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Most techs are so fearful about getting a no regarding recommemded additional work, they don't bother to write things down and don't explain the facts to the customer. Not telling customers what they need is not good service.
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