When managers give useful feedback, employees know how closely their work meets the expectations of customers and managers. Useful feedback is information that tells individual employees as well as work groups how well they're doing and what to do to improve their work.
A recent online poll on The NEWS Website, “Are You Finding Enough Qualified Technicians?”, indicates that many HVAC contractors around the country are still finding it difficult to fill their ranks with the service technicians they need.
A major factor contributing to employer and employee dissatisfaction with group health insurance programs is a lack of awareness of what their plan covers. The expanding health care product portfolio and the introduction of consumer-driven plans, including Health Savings Accounts, are making employer education a priority.
Employees upset customers when managers don't give employees all the information they need to perform as customers expect. In other words, customer dissatisfaction can be an unintended consequence that occurs in spite of a manager’s efforts to satisfy customers.
Is it any wonder that injured workers often feel confused and turn to friends for advice and counsel that can lead to feelings of resentment and then to litigation? If this all-too-common scenario is to change, employers must exert leadership.