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Business Management

Hot Topics, Cool Solutions 10: End Of The Month Blues, And More

I buy a motor for $30 and I sell it for $100. So how come at the end of the month I didn't make any money?
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Strengthen Customer Loyalty With Market Research

Customer loyalty is in jeopardy every time a prospect or customer comes into contact with a company. Each contact is an opportunity to strengthen - or weaken - customer loyalty. Market research can help make sure you meet customer expectations.
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The Four Things That Drive Your Customers Crazy

The service you provide can either soothe - or increase - a customer's feelings of panic and irritation. That's why a better understanding of common complaints from customers about contractors can help you a lot.
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Hot Topics, Cool Solutions 9: The Power Nap, And More

The hours we work during the busiest times are extraordinary. I find myself struggling to stay awake at work or, worse yet, when I'm driving. But, I keep pushing myself because of the workload. Is there someway to make this better?
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The Positive Power Of Negative Preparation

Being a positive thinker does not mean that you should refuse to acknowledge the way things are. The true positive thinker acknowledges potential and existing negative circumstances and reactions, and engineers a plan to overcome them, to achieve positive results.
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Hot Topics, Cool Solutions 8: Staying Focused, And More

I come to work with dozens and dozens of things on my to-do list. And then life hits me as I enter the door and my to-do list is forgotten. What should I do to stay focused?
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How To Get Feedback That Benefits Your Business

The best way to evaluate how your business is doing is to gather feedback from your customers and employees. Here are some pointers that will help you get the feedback you need to improve your business.
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Hot Topics, Cool Solutions 7: Delegation, And More

I delegate a project and it ends up back in my lap. It's frustrating because I think they don't care or they don't understand. What do I need to do?
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Setting Priorities

The key to success in setting priorities is having a long time perspective. You can tell how important something is today by measuring its potential future impact on your life.
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Hot Topics, Cool Solutions 6: Financial Reports, And More

I get a financial report from my accountants and, when I ask questions about what the items mean, they give me another accounting term I don't understand. It seems that their numbers are different than what is reality. Why?
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2014 SMACNA Annual Convention

Views from the 2014 SMACNA Annual Convention in San Antonio.

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NEWSMakers: Chris Mathis

Chris Mathis, president of Mathis Consulting Co. and vice chair of ASHRAE’s residential ad hoc committee, talks about ASHRAE’s exploration into the residential market. Posted on Oct. 17.

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2014 October 20

Check out the weekly edition of The NEWS today!

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EFFICIENCY STANDARDS

DOE has denied AHRI’s petition for reconsideration of walk-in standards. Is it getting harder to reach consensus on efficiency standards?
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2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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