A dirty word in our industry is "callback." This means a system that a technician just repaired is not working again and the tech must go back to determine why and repair the problem again. The key for successful contractors and technicians is to limit the number of callbacks.
For state-siders who want to take some readings from Europe, here are some of the latest developments from the most recent International Trade Fair for Refrigeration, Air Conditioning, and Ventilation (in German, Internationale Facfhmesse Kalte, Klima, Luftung, or IKK).
This year the Air-Conditioning, Heating, Refrigerating Exposition (AHR Expo) will be back on its old stomping grounds: McCormick Place. From Jan. 27 – 29, the vast convention center will once again be a temporary home for contractors and others in the industry who are looking for new products and new ways to do business.
The last year has not been easy for many Americans, but the second half of 2002 did bring some hope for Chicago contractors as business started to pick up again. Two Chicago-area contractors spared a few moments to talk about how they're doing.