One possible cause could be its location. The capacity of an ice machine is based on the temperature of the air surrounding it. The warmer the air temperature, the less ice the machine will produce.
Most manufacturers will state a maximum air temperature to which a machine should be exposed. A machine exposed to temperatures higher than this maximum temperature can exhibit problems with its operation.
However, during summer months the kitchen temperature may rise well above the ice machine's maximum operating temperature and cause a problem with the ice machine's capacity - of course, at a time when the customer's demand for the ice is greatest.
Most ice machine manufacturers will also specify a minimum ambient temperature to which an ice machine should be exposed. If a machine is exposed to temperatures lower than specified, it can cause the ice machine's production to suffer.
A technician should look for these potential situations when called out to service an ice machine. Many times machines are installed in a very hot kitchen or very cold basement, and the technician is faced with a problem he cannot solve without relocating the ice machine.
When this occurs, it is often beneficial for a technician to determine the machine's actual ice production.
This will show the amount of ice produced in a 24-hour period, which is how most ice machines are rated.
This machine will produce 432 pounds of ice in a 24-hour period. If this is relatively close to the stated capacity of the machine, it is working normally and the problem lies with the current needs of the customer, not the actual operation of the ice machine.
Of course, if the machine isn't working up to its stated capacity, the technician needs to troubleshoot for an actual system defect. However, he needs to be alert to these other diagnostic possibilities when servicing ice machines.
Joe Marchese is owner of Coldtronics of Pittsburgh. He can be reached at 412-734-4433, www.coldtronics.com, or email@example.com.
Publication date: 03/14/2005