ACHRNEWS

Monday, Jan. 23, 2012: Bradford White Shows Remote Monitoring Technology and Service

January 23, 2012
Bradford White OnGuardCHICAGO — Bradford White is featuring its OnGuard RMT™ system, a remote monitoring technology and service for commercial and residential gas powered water heaters. OnGuard RMT combines proprietary hardware, alert status notification, 24/7 factory-based technical support, and fast service dispatch to give customers the ultimate level of awareness, protection, and peace of mind, says the company.

When connected, the status of the water heater is communicated directly to Bradford White technicians. In the event the water heater indicates a fault or requires service, the customer is contacted. The same technician then contacts an authorized service contractor to perform any required repair or maintenance. And, Bradford White covers the cost of the service calls and repair.

In addition to monitoring, live technical support, and service dispatching, customers also get fault alert notification via email or phone call, and the tracking, reporting, and data collection of unit performance. This data provides a record of burner cycles, fuel usage, run time, and water temperature fluctuation. The system can monitor up to four water heaters, collecting and storing data for each unit.

For more information, visit www.bradfordwhite.com.