If the ice machine is undersized or needs a good cleaning, the customer will likely run out of ice when it’s hot. Of course, the customer says something is wrong with the machine or that it never runs out of ice and therefore must be broken.
Their complaint is, “It’s making ice, it just won’t keep up.”
This is definitely the most common call in the hot summer months.
It is important to remember that preventive maintenance (PM) really pays big benefits towards better efficiency and maximum production.
Generally, manufacturers recommend a PM schedule that includes cleaning the water system with an acid-based ice machine cleaner and sanitizing to eliminate bacteria. Additional PMs may be required in bad water areas.
Cleaning instructions are usually located on a cleaning label and/or in the instruction manual that comes with the unit. Be sure to follow the instructions and use the cleaner recommended by the manufacturer, as this will protect a plated-type evaporator from damage due to harsh chemicals.
This will require you to time a complete cycle, from the beginning of one freeze cycle to the beginning of the next. You will need to catch the ice produced during this cycle and weigh it.
The formula for checking ice production is simple. Divide the cycle time (in minutes) into 1,440 min to get the number of cycles the unit will run in a day. Then multiply the number of cycles by the ice drop weight (in pounds) for the total ice production in 24 hrs:
1,440 Ã· Cycle time x Ice drop weight = Production/day
While you are waiting for the cycle to complete, check the manufacturer’s data on that specific model number to determine what the production should be. Data charts are generally available to show production, ice drop weight, and approximate cycle times under a variety of conditions.
(Many manufacturers readily provide this type of data in a small technician’s pocket guide format.)
You will need to know the incoming water temperature and ambient temperature around the unit to cross-reference the data chart.
Once the production test is completed, compare the results with the manufacturer’s data. If the amounts are close, that is likely all of the ice that will be produced by that machine in one day.
Determine the approximate ice needs by asking a few questions. Make a list of what the ice is used for and the approximate amounts. Add a 25% fudge factor and compare the needs to the present supply.
If the production is inadequate, seize the opportunity and make that sale.
It is possible, however, that the customer may have the appropriate machine production and not enough storage to get them through the hot days. In this case, there are usually two choices. They can bank ice in bags in their freezer for the hot days, or change to a larger storage bin.
If the production is not within the manufacturer’s specifications, it’s time to check the refrigeration cycle.
Ice machines have a critical charge system for maximum ice production. The refrigerant type and correct charge are usually listed on the unit nameplate.
Most ice machines use a standard thermostatic expansion valve system. The key to proper production is proper cycle times. The freeze and harvest times should closely match the manufacturer’s specifications for the air and water temperatures at which you are operating.
Remember that while all ice machines perform the same function, the operational sequence will vary between manufacturers. Cycle times will also vary. Some manufacturers prefer long cycle times while others prefer short cycle times. Know your products well enough that you can spot a problem if it exists.
Refrigeration system checks:
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