ACHRNEWS

Illinois Contractor Selects Service Management System

February 27, 2004
ANAHEIM, Calif. - Data-Basics, a provider of Internet-based enterprise applications for the service and facilities management industries, has announced the addition of new client Temperature Service Co., Elk Grove Village, Ill.

Temperature Service Co. provides commercial and industrial HVAC and refrigeration/cooking equipment service while also offering design/build capabilities.

President Scott Templin turned to Data-Basics to deliver an integrated service management solution that includes mobile workforce and accounting components, and also allows his company to evolve into a paperless, more efficient business.

"We expect to double our business in the next five years," said Templin. "We wouldn't be able to handle that growth without the software foundation from a company like Data-Basics."

The Escalation Manager tool played a significant role in Temperature Services' selection of Data-Basics' software, since rules can be customized based on client needs, and designated personnel will automatically receive a notification when a problem arises. Escalation Manager and all other tools are based on Data-Basics' Rules-Based Managementâ„¢ (RBM) technology, which enforces rules, predetermined by the customer, through the engagement of a series of alarms for action.

Publication date: 03/01/2004