In late 1999, the Home Service Store (HSS) announced its intentions to bring a new type of service to homeowners and businesses. According the group’s Web site (www.hssonline.com), “HSS is a uniquely comprehensive property improvement service, providing virtually any type of home or small business repair, maintenance, or improved service.”
There is a membership fee for homeowners, which gives them access to “top-notch” tradespeople and a “tested management system for matching the right skills with our members’ needs.”
Benefits of being an HSS member are said to include:
HSS president Douglas D. Sinclair said he is welcoming trade affiliates to come in on the ground floor. He stated his company “is looking for professionals with a long history of experience in their area of expertise — professionals of every kind, including general contractors, electricians, plumbers, roofers, landscapers, etc.
“We’re offering services to the consumer [that includes] room additions and full-scale renovations. No job is too small or too large, and HSS manages the relationship with the customer, including collecting payment.”
HSS has a marketing agreement in place with Sam’s Club and is working on other national marketing relationships.
“We recently announced a marketing agreement with True Value Hardware Stores,” added Dennis Johnson, business development president. The agreement with True Value includes a total-installed sales component. Sinclair noted the specifics:
“When a customer purchases a specific home improvement item in a True Value store, they can arrange for installation by HSS and pay for it at the register,” he said. “You can buy it at True Value, and we’ll install it if you want. And we guarantee the work.”
HSS is in 14 major metropolitan markets right now and plans to be in more than 200 by the end of 2000. For that reason alone, it needs to sign up many more affiliates. The group is using some tantalizing numbers to draw in prospective businesses.
The company stated that “Linking up with HSS will enable trade affiliates to grow their businesses by 30% or more without the hassle and expense of advertising or soliciting new customers.”
HSS offers affiliates the following benefits:
According to Johnson, HSS has been doing well in addressing a very important concern of homeowners: finding a credible contractor.
“The third-largest complaint among homeowners is finding reliable businesses,” he said. “This venture has been extremely successful for the consumers.”
If all goes according to plan, the venture will also be extremely successful for home improvement contractors.
For more information, call HSS at 877-477-1020 or visit their Web site at www.hssonline.com.