Asserting that “field technicians have been out there naked and alone without information,” Johnson reported that FieldCentrix has joined with Maxwell Systems to form a single-source solution to wireless communication. FieldCentrix is combining its software for dispatching and mobile units with Maxwell’s service management software for the back office.
“Benefits of our combined solution include enhanced customer service, improved profits, and a dramatic competitive edge,” Johnson added.
John Klopp, president of Pacific Mechanical Service, was the first hvacr service contractor to implement the new wireless system. He said the initial investment in the system was too much to absorb, but when FieldCentrix offered the monthly payment plan, he was more than happy to sign on.
“Some of our technicians are making as much as $32 an hour, so the investment of $195 each per month is insignificant,” he added. “I was ready to sign the contract without a sales call because I already knew a lot about FieldCentrix.”
Doug McAllister, vice president of RSD Total Control, one of the largest distributors of hvacr parts in the Western United States, stated the reasons why his company signed an agreement to resell the FieldCentrix software.
“We wanted to get into the wireless business so we could connect with our contractor customers,” he said. “Years ago we saw the need for field service automation systems, but no one offered a product that would help technicians in the field.
“Once we heard from other FieldCentrix customers about how much they improved their bottom line and customer satisfaction, we were sold.”
For more information, contact FieldCentrix at 888-552-0101, or visit www.fieldcentrix.com (website).
Publication date: 02/19/2001