ACHRNEWS

EService Is Designed To Manage Field Service Work

May 6, 2005
NEWPORT BEACH, Calif., and BEDMINSTER, N.J. - ECONZ Wireless, a mobile business software provider, and Verizon Wireless, a leading wireless service provider, have announced the availability of EService, a Get It Now application that helps customers manage mobile workforces, including job dispatch, workflow tracking, and real-time inventory control. According to the companies, EService gives Verizon Wireless customers with select Get It Now-enabled phones access to a field service application that provides the benefits of more expensive PDA-based applications at a reduced cost.

Verizon Wireless Get It Now customers do not need significant technical knowledge or any additional office hardware - just an Internet-connected PC and select Verizon Wireless Get It Now-enabled phones, say the companies.

Steve Davis, chief marketing officer for ECONZ Wireless, stated, "The launch of EService on Verizon Wireless' network via its Get It Now service provides customers with an industry-proven dispatch and workforce management application that is low cost, easy to set up, and simple for field workers to understand and use. EService differs from other dispatch and tracking offerings in the way it concentrates on tracking work progress instead of just tracking people. After all, it's the work that generates the money."

EService is specifically designed to manage field service work. EService automates and streamlines job documentation, making field operations virtually paperless to reduce administrative costs, data entry times, and potential paperwork errors, the companies say. Other features include parts and labor tracking which improves cash flow due to timelier job invoicing. Because it operates in real time, EService provides management with up-to-the-minute information to make well-informed decisions, the companies say.

"We are pleased with the capabilities of EService," said Jim Straight, vice president of multimedia services for Verizon Wireless. "EService gives our small-to-medium business (SMB) customers a useful and cost-effective platform for conducting field service work."

EService is available now from Verizon Wireless on select Get It Now-enabled phones, including the LG VX4500 and LG VX6000. Customers download the application from the Get It Now virtual store on select phones and access it via the Internet where a setup wizard walks the customer through the installation process. Online tutorials and product overviews are also available online.

Customers need a Get It Now-enabled handset and Verizon Wireless digital service to access the Get It Now virtual store.

For more information on Verizon Wireless products and services, visit www.verizonwireless.com. EService product information can be found at www.eservice.econz.com.

Publication date: 05/09/2005