Do You Test for Trustworthy Techs?
October 28, 2010
While visiting a contractor in Pennsylvania last week, I was told that it
is getting harder than ever to find good technicians. But this contractor
wasn’t worried about a lack of skilled workers. Instead, his problem was finding
somebody with a clean record who could be trusted to enter customers’ homes.
I talked to another contractor recently who’s based in Idaho, and he told me
his plan is to do a better job of marketing his “trust” program to his
customers. After all, customers have to invite a total stranger into their home
when they need repairs or new equipment installed. So it makes sense to let
potential customers know if you perform extensive background checks on your
But according to my buddy in Pennsylvania, it’s getting harder and harder
to find technicians with the “perfect trifecta” - someone with a clean driving
record who can pass a drug test and a criminal background check. He added this
isn’t surprising, since research has shown that the construction industry,
which HVAC is grouped under, has one of the highest rates of drug use.
What’s the most common problem you see when trying to
hire a good new tech? Do you have an established method for testing and
performing background checks on your new technicians? And are you worried about
being able to find workers with good, clean records?