ACHRNEWS

Cingular: Field Service Management Service

February 5, 2007

Wireless solutions for businesses with field service operations can be activated directly from a variety of wireless handheld units for quick and easy deployment. The suite of three field service automation solutions was developed by Corrigo Inc. The Web-based applications can be deployed via a simple wireless download to the company’s powered devices that use such platforms as BlackBerry, Pocket PC, and Java. Work Order Manager is designed to replace a tech’s clipboard and paper-based work orders with electronic forms that are updated in real time on wireless handhelds. Using GPS technology, dispatchers can find the tech closest to a job location and the person who has the best skills to handle that particular job. Service Manager includes the functionality of Work Order Manager, plus the features to allow companies to automate all of their mobile service operations from the initial service request through invoicing. Professional Service Manager is an advanced solution that integrates directly with a customer’s billing, contract, and inventory management systems. It offers features such as wireless inventory, contract, project, and document management.

Cingular, 800-331-0500, www.cingular.com

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