ACHRNEWS

Aug. 23, 2007: Study Ranks Trane Highest in Satisfying Residential/Light Commercial Contractors

August 23, 2007

WESTLAKE VILLAGE, Calif. - Trane ranks highest among HVAC manufacturers in satisfying residential and light commercial construction contractors, according to the J.D. Power and Associates/McGraw-Hill Construction 2007 HVAC-Residential and Light Commercial Contractor Satisfaction Study.

The inaugural study focuses on how residential and light commercial contractors evaluate and rate manufacturers of HVAC systems. Residential HVAC systems are defined as packaged systems weighing up to 5 tons, while light commercial packaged HVAC systems are greater than 5 tons but fewer than 25 tons. Overall contractor satisfaction with HVAC manufacturers is based on performance in eight factors. They are (in order of importance): product; warranty and repair service; credit/billing process; delivery; ordering process; price; marketing/advertising materials; and sales representative.

Trane ranks highest with a score of 792 on a 1,000-point scale, performing particularly well in four of the seven factors: product; delivery; marketing/advertising materials; and sales representative.

“Trane performs well in both product quality and service, which helps differentiate them from their competitors,” said Burleigh Morton, senior director of research and analytics at McGraw-Hill Construction. “By not only producing high-quality HVAC systems, but by also providing their customers with accurate and on-time delivery and support from sales representatives, Trane sets the benchmark for satisfying contractors with their HVAC systems.”

The study includes responses from 522 contractors evaluating HVAC manufacturers, and was fielded between May and June 2007.

Publication date: 08/20/2007