Aug. 23, 2007: Study Ranks Trane Highest in Satisfying Residential/Light Commercial Contractors
August 23, 2007
WESTLAKE VILLAGE, Calif. - Trane ranks highest among HVAC
manufacturers in satisfying residential and light commercial construction
contractors, according to the J.D. Power and Associates/McGraw-Hill
Construction 2007 HVAC-Residential and Light Commercial Contractor Satisfaction
The inaugural study focuses on how residential and light
commercial contractors evaluate and rate manufacturers of HVAC systems.
Residential HVAC systems are defined as packaged systems weighing up to 5 tons,
while light commercial packaged HVAC systems are greater than 5 tons but fewer
than 25 tons. Overall contractor satisfaction with HVAC manufacturers is based
on performance in eight factors. They are (in order of importance): product;
warranty and repair service; credit/billing process; delivery; ordering
process; price; marketing/advertising materials; and sales representative.
Trane ranks highest with a score of 792 on a 1,000-point scale,
performing particularly well in four of the seven factors: product; delivery;
marketing/advertising materials; and sales representative.
“Trane performs well in both product quality and service, which
helps differentiate them from their competitors,” said Burleigh Morton, senior
director of research and analytics at McGraw-Hill Construction. “By not only
producing high-quality HVAC systems, but by also providing their customers with
accurate and on-time delivery and support from sales representatives, Trane
sets the benchmark for satisfying contractors with their HVAC systems.”
The study includes responses from 522 contractors evaluating HVAC
manufacturers, and was fielded between May and June 2007.
Publication date: 08/20/2007