ACHRNEWS

Survey: Business Outlook Improves

October 31, 2011
Owners of small businesses are not as concerned as they had been about their cash flow, many are planning on making a capital investment in the next six months, and those that are doing well in the current economic climate are using social media as a magnet to draw new consumers. This was according to the American Express OPEN® Small Business Monitor, a semi-annual survey of business owners, now in its 10th year.

Social Media Contributions

Social media usage is on the rise among savvy entrepreneurs. Of the businesses surveyed that identified themselves as “riding high” — those that have grown despite the effect of the economy — 58 percent say they will use social media to attract new customers. Among the entrepreneurs using social media, Facebook is the most popular way to reach new customers (33 percent). Nearly four
in 10 business owners (37 percent) say their company’s social media presence is an extension of what they do every day when they connect
with customers.

More than one in four business owners (28 percent) say social media has helped their business survive in a challenging economy. A larger number (53 percent) say social media is a “time-suck” or burden, although riding-high business owners were less likely to see it as a waste of time (46 percent).

Nearly three-quarters (74 percent) of all entrepreneurs say it is better to forgo a social media presence altogether than do it poorly; 82 percent of “smooth sailing,” those businesses not adversely affected by the economy, or riding-high businesses agree.

When asked to gauge their social media aptitude, nearly half of all entrepreneurs (49 percent) describe themselves as a “newbie,” nearly one in four (24 percent) consider themselves a “maven,” and 18 percent said they had zero grasp of the medium.

In 2011, more than one in four (26 percent) entrepreneurs will spend marketing money on search or social media advertising; on average, they will spend $1,600. Riding-high business owners will invest a greater share of their marketing budgets and spend an average of $2,500.

Six-Month Outlook

In the American Express OPEN survey, based on how their own businesses are performing, more than one-third of small-business owners (38 percent) believe we are still in a recession. That figure is down slightly from a year ago (44 percent), but pessimism persists and their outlook for the next six months is mixed.

The economic sluggishness may be shifting the psyche of entrepreneurs: 27 percent say they do not plan to grow in the next six months (up from 21 percent in the spring) and just 77 percent describe themselves as glass-half-full optimists (down from 85 percent a year ago). At the same time, there are signs small businesses are in a better position to move into growth mode when things improve; they are less concerned about cash flow (55 percent have concerns, down from 66 percent in the spring) and are more likely to make capital investments (48 percent, up from 44 percent in the spring).

“The recession has made small business owners more calculating and measured in how they run their firms,” said Susan Sobbott, president, American Express OPEN. “When cash is tight, they pull back on spending or look for creative ways to access capital; when plans for growth are unrealistic, they put them on hold until the time is more prudent.”

Cash Flow Under Control

When 66 percent of small-business owners reported some type of cash flow concern in the spring, it was an all-time high. Concerns are now abating: only 5 percent are worried about meeting payroll (compared to 9 percent in spring 2009), 10 percent are concerned about having enough cash to win new business (down from 14 percent in the spring), and 43 percent say they have no cash flow concerns at all (up substantially from 33 percent in the spring).

More often than ever before, small business owners are addressing cash flow issues by using personal or private funds (34 percent, compared to an all-time low of 2 percent in the spring of 2004). Just six months ago, they were more likely to address cash flow concerns by putting off purchases: 28 percent said they would put off purchases and 27 percent said they would tap personal or private funds. Other methods to deal with cash flow concerns include using credit or charge cards (9 percent), obtaining and using a line of credit (8 percent), leasing rather than purchasing office equipment (6 percent) or getting a short-term loan (2 percent).

Capital Investments Back on Track

Capital investment plans hit an all-time low (38 percent) in the fall of 2010, six months before the all-time high in cash flow concerns and one year before concerns began to recede.

“Not all investments are created equal,” said Sobbott. “The key is to identify which investments are revenue generators and which are simply adding cost to the bottom line.”

The survey results show 48 percent of small-business owners plan to make some type of capital investment in the next six months, up from 44 percent in the spring. Technology purchases are the most likely (34 percent), with office equipment (20 percent), manufacturing/production equipment (13 percent), real estate (9 percent) and office furnishings (7 percent) following behind.

Investing In People

Small-business owners are being judicious with hiring new staff. Thirty-one percent say they will hire over the next six months, down slightly from the spring (35 percent), but at levels still higher than the four surveys spanning spring 2009 to fall 2010. Concurrently, they are taking care of current staff. Nearly half (49 percent) offer health care coverage to employees, up significantly from just six months ago (36 percent).

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Publication date: 10/31/2011