ACHRNEWS

$1.2 Million Offered in Contractor Bonuses

August 16, 2010

MEMPHIS, Tenn. - American Home Shield (AHS), a national provider of home service plans, unveiled a new rewards program with up to $1.2 million available as bonuses for its contractors. According to AHS, the Contractor Quality Bonus program is a first of its kind in the home warranty industry, rewarding top AHS contractors with bonuses for quality service.

“We are very pleased to be taking the lead in establishing this innovative contractor rewards program that puts customer service front and center,” said Dave Quandt, senior vice president of field operations. “Our 11,000 licensed contractors service nearly 1.5 million customers each year. It’s their feedback that best measures our quality, and AHS is challenging our contractors to always keep customer satisfaction top priority.”

As a part of the Contractor Quality Bonus program, AHS will reward a $25,000 bonus to the top performer in each of its six service categories (HVAC, appliances, electrical, garage doors, plumbing, and pool/spa). In addition, 180 top performing contractors will receive bonuses of up to $15,000, depending on service trade and number of work orders. AHS began briefing contractors on the reward program earlier this year, and the full program went into effect on July 1.

The company has even set up a special website, www.ahsbigscore.com, to keep contractors up-to-date on the latest information about the program.

Publication date: 08/16/2010