The 43rd Annual ACCA Conference and Indoor Air Expo of the Air Conditioning Contractors of America (ACCA) attracted a record number of people to the Henry B. Gonzales Convention Center in San Antonio. Attendees were considerably upbeat about the recovery from the recent recession, which had redefined the way organizations have approached business in the last two years.

In March 2010, President Obama signed the Patient Protection and Affordable Care Act (PPACA) into law. Now, the health care law is beginning to be implemented although it is facing challenges in the court and in Congress. The NEWS asked HVAC contractors if the law has started to affect their businesses, and how they anticipate it will affect the coverage and benefits they offer in the future.

After 85 years, it takes more than cosmetics to keep a publication fresh; the right attitude needs to permeate the organization. “This publication, The NEWS, was started by my great-grandfather in 1926,” said BNP Media co-CEO Taggart Henderson.

In 1926, F.M. Cockrell started Business News Publishing Co., now BNP Media, in Detroit. The first issue of the Electric Refrigeration News, now The Air Conditioning, Heating & Refrigeration NEWS, had a publication date of Sept. 11, 1926. It was created to help recognize the importance of the expanding electric refrigeration market.

Imagine one of your employees bashes your company or their coworkers on Facebook. You might think that you could fire that employee. But you would probably be wrong. Or consider whether you should Google job applicants. It may seem like a no-brainer, but if you don’t do it correctly, you could end up in the midst of a lawsuit.

Selling is - and has always been - a relationship. Yet in a hot economy, when cash is flowing, improvements are incentivized, and home values warranted re-investment, selling was order taking. We got lazy. True sales skills eroded. Case in point, follow up has become nearly nonexistent.

Social media presents two primary choices: get involved or be left behind. Contractors have heatedly debated that statement, along with many other social media topics, for some time. More often than not, however, the argument circles back to social media relevance. With social media being so new, industry relevance is more a matter of opinion that could be argued from both sides.

This article should really be titled “Miracle Closing Technique for the Estimate-Getting Researcher.” As you will read, it’s really not a miracle at all. It’s more common sense. There are many kinds of customers, but the most classic might be the we’re-getting-estimates customer.

Associated Builders and Contractors (ABC) and Payroll4Construction.com have launched a new partnership to provide ABC contractor members with tailored resources for their payroll processing needs.

Have you ever told someone something and then thought that you should be telling yourself the same thing?