Bob and Tim have arrived at a customer’s house that uses fuel oil for heat. This is a “no heat” call — the customer called first thing this morning and said that the oil furnace was not coming on, and the house was cold. When they arrived, they talked to the customer, and the customer said that he had made several tries to get the furnace to operate but with no luck.
Often times when I ask the question about a clear call board, people think I am trying to trick them somehow. The idea behind that question is not meant to be a trick; it is simply attempting to find out if you are preparing to grow.
As you prepare for a busy winter season, you’ll start having meetings and scheduling training sessions. You do a lot to ensure you earn a decent profit, but these meetings don’t always turn out to be anything more than gripe sessions. Is there another way?