In this troubleshooting situation, you are responding to a customer’s complaint about their heat pump, and you’re not the first technician called in to solve this problem of “not keeping the home comfortable and running a lot.”
Bob and Tim were at a retail store and were preparing to do a routine service call on a 5-ton heat pump. It was a fall day with a temperature of about 50°F when they turned the heat pump on. After doing a visual inspection at the air handler, they moved to the roof to give the outdoor unit a visual inspection.
Bob and Tim were called to a heat pump problem where the homeowner said the unit was icing up in her basement. When they arrived, the housewife met them at the door and took them down to the basement and said, “This is not normal. I have never seen ice down here on these lines before.”
Your role in this troubleshooting situation is a follow-up to visits by other technicians who responded to this customer’s complaint about the cost of operating their heat pump in the winter. Opinions offered so far range from a possibly failing reversing valve to improper use by the customer.
Bob and Tim were at a retail store where the manager had called and said there was no cooling. The system was a 5-ton heat pump. After talking to the manager, Bob and Tim turned the thermostat to the “fan on” position to see if there was power to the unit and the indoor fan started. The heat pump was a split system, so they went up to the roof.
In this month’s troubleshooting situation your customer is requesting a second opinion on a proposed repair to their air-source heat pump. The homeowner originally called for service when they noticed that the house wasn’t cooling down as they would like.
Bob and Tim were at a no cooling call, the first of the year. They turned the thermostat to cooling and put it on a low setting so the heat pump would come on and stay on. They went to the outdoor unit and felt the leaving air and the piping and Tim said, “The unit is running in the heating mode. I wonder what is going on?”
Bob and Tim were on their way to a service call at a store that has a frozen heat pump outdoor unit. It is late in the season and the customer called and said, “Our outdoor unit is frozen solid with ice.” After they arrived and talked to the owner, Bob said, “Let’s put the unit through a forced defrost.”
Bob and Tim were on their way to a service call on a heat pump. The homeowners are complaining about noise at the outdoor unit. When Bob and Tim arrived, the homeowners explained that the heat pump for upstairs is beside the house in a wooded area. It is under their upstairs bedroom window and it became loud last night.
Bob and Tim were on their way to a service call where the customer is complaining about a high power bill. She said the heat pump that they use for their heat is running all the time and their power bill is really high.