It happens all the time: The hard-working crew at a small business loses customers thanks to the sour grapes of one person. It could be a disgruntled employee, an angry customer, or even a competitor. But as damaging as a bad review can be, positive reviews can be equally constructive.
The manufacturers creating new HVAC technologies are teaching others all about it.
Podcasts
Kara Saul Rinaldi, executive director with the National Home Performance Council (NHPC) introduces the NHPC and discusses a recently released white paper focused on properly developing the home-performance industry.
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