Commercial building owners and managers count on HVAC contractors to take care of their buildings in many ways. They’re expected to keep their facilities cool and comfortable, ensure their processes and procedures continue to hum along, provide quality IAQ, and, of course, maintain their equipment. On this last point, the proper maintenance of chillers takes top billing.
American Residential Services (ARS), a Memphis, Tennessee-based, privately-held national provider of air conditioning, heating, and plumbing services, has acquired the assets of HVAC of Lexington (dba Comfort Heating & Air). For over 19 years, this location has operated as a family-owned business in the greater Lexington area.
Bob and Tim are at lunch after tuning up an oil burner. When they arrived at the job the home was cold and the oil burner was burning erratically if burning at all. They gave the system a tune-up, started the furnace, and decided to take a lunch break while the furnace heated the house. Then they were going back to do a combustion check on the furnace to make sure that it was set up for the best combustion.
While the benefits of maintenance agreements are nearly universally understood today, I’ve found that the benefits of perpetual maintenance agreements are not nearly as universally understood, and I believe they are something every contractor should seriously consider.
Whenever I’m looking to learn something new, my first immediate inclination is to open my computer, fire up Google, and ask my question. Many times, I get exactly what I’m looking for — 479,000 results at a time.
Changes in the industry certainly bring challenges. Contractors must be prepared to provide information and answers regarding all of these new and different technologies. But, now comes the important part. It’s absolutely critical that contractors not lose sight of the personal and service portions of their businesses.