Bob and Tim just arrived at the house of a new customer. The customer explained to them that he just started up his air conditioner for the first time this spring. There was a warm spell, and the system didn’t work. As a matter of fact, it didn’t cool — the outdoor unit did not run at all. Bob explained to the customer that they would get started looking at the system and figure out what was going on.
In this month’s troubleshooting situation, you are dealing with a 4-ton split system, and the locale is a desert Southwest city. The customer in this case is the landlord, and they are working on the residence, getting it ready to rent after the departure of a long-term tenant. Their description of the problem is that the house “just won’t get comfortable.”
Bob and Tim were on their way to a no cooling call, their first of the season, when Tim asked, “Wonder why we would have a no cooling call this time of year? It is only 75°F during the day and 40° at night.”
Bob and Tim were on their way to a “low heat” call at a residence when the dispatcher called them back and told them that the homeowner had called and explained that the furnace was hot, but the home was cold. The dispatcher had told the owner to shut the furnace off until Bob and Tim arrived.
Bob and Tim arrived at their fifth service call of the day. They were both wet from servicing a heat pump outdoor unit in the snow. This was a no heat call for a gas furnace. The weather was cold and there was no heat at all in the house.
In this troubleshooting problem, the customer’s general definition of the situation gets more specific when you arrive at the site and discover that the reason there is no heat is because although the burners ignite on a call for heat, the air handling system never starts, and the system’s limit control shuts the furnace down.
Bob and Tim have gotten together after work to discuss the oil furnace service call that they were on earlier in the day. Bob had asked Tim if he would be willing to stay after work and review the call and Tim readily agreed.
Bob and Tim were on their way to a no heat call. It was an oil heat application and Tim was anxious to work on an oil system. He had not seen an actual oil heat installation, only in the school lab. Those are great, but not like the real thing at a customer’s house.