A new customer called and wanted their commercial unit serviced. The customer was a retail store and the manager seemed to think that the unit was not performing up to standard. The unit would run most of the time, even in mild weather, and did not seem to cool the store as well as it should.
Ensuring energy efficiency, cost effectiveness, and comfort
June 8, 2015
Gwinnett County Public Schools (GCPS), located in the Atlanta metro area, is the largest school system in Georgia. The school district runs a full preventive maintenance program on most of its mechanical equipment. And it continues to add new preventive maintenance job plans for pieces of equipment that didn’t have one before.
In this troubleshooting situation a technician has responded to a complaint of “not cooling” on a six-year-old R-410A split system that employs an upflow gas furnace indoor air handler and a condensing unit that sits on the ground, and there is less than 20 feet of connecting tubing.
Bob and Tim were on their way to a no heat call for a gas furnace. Tim asked, “What do you think we need to look out for on this call?” Bob said, “It could be any number of things. We will start by talking to the homeowner and see what she knows.”
This troubleshooting situation centers around an older 3-ton split comfort cooling system, and the customer is calling because their home is “just not comfortable.” The homeowner also tells the dispatcher that while the unit is operating and air is coming out of the registers, the temperature in the house is too warm.
Should a compressor fail, the entire system will fail, and knowing how to properly test, diagnose, troubleshoot, and maintain that equipment will ensure minimal downtime while preventing future failures.
Your troubleshooting problem involves a 3-ton split system, and the complaint is that in a high outdoor ambient situation, the unit is unable to obtain the necessary comfort level in the 1,200-square-foot building it is supposed to cool. And, this unit has a history.