New York and California recently made headlines when they became the first states in the nation to adopt plans to raise their statewide minimum wage rates to $15 per hour. The controversial legislation has drawn a myriad of comments from political parties, workers, and business owners, including HVAC contractors.
With technology developmenting so quickly and customer expectations steadily rising, the way service technicians do their jobs is rapidly changing. Companies that are able to implement new technologies and adapt job expectations for field service techs will reap the benefits of a profitable service department in an increasingly service-focused economy.
Often times when I ask the question about a clear call board, people think I am trying to trick them somehow. The idea behind that question is not meant to be a trick; it is simply attempting to find out if you are preparing to grow.
Contracting seminar shares business optimization strategies in five cities in 2016
June 6, 2016
EGIA — a Sacramento, California-based nonprofit organization created to provide contractors with the knowledge, skills, products, services, tools, and training necessary to build high-growth, profitable businesses — brought its Leadership Academy Conference Tour to five locations throughout the U.S. in early 2016.
You hired the best people. You've got the technical know-how. Despite your efforts, you can't seem to break through that ceiling at 3 percent or 4 percent profit. In simplest terms, running an HVAC business comes down to providing a service. Running a successful business is a bit more complicated.
Have you ever been “in the zone”? It’s that state of mind where you’re firing on all cylinders. Ideas and answers are coming to you rapidly — and they’re good ones. Professional athletes have games like this, in which they break records and carry their teams to the top. It would be nice to be able to create this state of mind every day.
When it comes to the customer service area of our business, we tend to make a rough guess at performance. You need to stop guessing at your customer service team’s performance and know how they are doing.
If that title sounds like a challenge, it is. I want everyone who reads this to think about all of the things that went wrong last year and write them down. Now that we know what gave us trouble in the past, let’s put some thought into what we can do about it.
How many of us have been in a situation where we are so utterly frustrated with an employee’s performance or behavior that we end up attacking the employee instead of the issue at hand? In this type of scenario, nothing gets resolved, and the emotional intensity puts the employee on guard.