Have you ever told your team what you want your company to sound like? Seriously, what do you want your business to sound like on the phone? If this is a foreign concept to you I am challenging you to put some thought into it.
Have you ever found yourself frustrated with trying to get your techs to implement a new process or hit performance targets? Have you thought, “I don’t know what else to do; I’ve trained them, I’ve told them, I’ve asked them, and I’ve even begged them, but they still won’t do it?” If so, keep reading; we’re going to discuss this issue.
I was on the East Coast conducting seminars for two great companies, Isaac Heating & Air Conditioning in Rochester, New York, and Wooldridge Heating Air & Electrical in Lynchburg, Virginia. One is in the North and outgoing and the other is in the South and laid-back. Those are the differences. Now for the similarities.
Owners and managers take note; weather is happening. This might sound silly, but good and bad weather is all around us all the time and yet we wait to react until things get extreme. This behavior really needs to stop.
Problems usually happen when you’re too focused on the results and fail to recognize all the activities that are leading up to those results. That’s why it’s important to take the time to identify, measure, and address.
Weekly Podcast Will Focus on Business Mastery in the Service Industry
April 28, 2015
Mike Agugliaro, co-owner of home service business, Gold Medal Service, and founder of ServiceKey, a business coaching service for HVAC, plumbing, and electrical service business owners, has announced the launch of his new “Secrets of Business Mastery” podcast show.
You have certainly earned your big fancy office but what does it say to your team? I travel to a tremendous amount of small businesses that cover a lot of trades and I always ask for a tour. I want to see everything so I get a view of the workspace but, more importantly, a glimpse into the owner’s mind regarding different departments.