Make sure your company is a place employees can take pride in when talking with their family, friends, or strangers. With the lack of qualified workers in the HVAC field, having your employees speak so highly of your business can only help.
Issues surrounding immigration have been a focal point for employers since the 1986 passage of the Immigration Reform and Control Act (IRCA). The effects of that law and its requirements have made the hiring process a source of major concern for many employers.
How do we get new products or services to take root? The key is to find a champion. By having at least one tech who is excited about the potential of the offering, you can get a lot of traction. This technician will set the bar high by offering the item consistently and sharing their happy customer stories. This enthusiasm is contagious and will spread throughout the team. That champion also becomes the resident subject matter expert and supports the rest of the team, so they become more comfortable.
Traveling, at least to me, offers a lot of lessons about human nature, life, and yes, the HVAC industry. It can be a microcosm of entrepreneurship and business acumen. What? That’s crazy, right? But not really.
This month’s troubleshooting situation involves an air-to-air package unit heat pump that is approximately nine years old, and the customer’s complaint is that rather than providing cooling, it’s just blowing warm air.