Articles Tagged with ''customer satisfaction''

Running a Profitable Service Department

Key Strategies to Improve Service Operation, Customer Satisfaction

If looking at your service department’s reports fills you with despair, it’s time to reconsider how you’ve been running this side of the business. 


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April 30, 2014: New eBook Discusses How to Measure Customer Satisfaction

Book for Service Businesses Also Shows How to Leverage That Data to Improve Their Business

To help service businesses accurately measure customer satisfaction, as well as analyze and take steps to improve their business as a result of that information, HindSite Software has released an eBook, Measuring Customer Satisfaction: The Ultimate Guide for Service Businesses.


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Caring for Your Customers

Random Acts of Kindness Do Make an Impact
Last night I was reading my weekly issue of the Air Conditioning, Heating and Refrigeration News. In this issue, Jen Anesi had a very interesting editorial regarding the importance of “random acts of kindness.” 


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Ice Breaker: The Last Steps of a Service Call

Leave a Lasting Impression on Your Customers

How you handle leaving a job site is as equally important as how you handle arriving and conducting the repair or installation. 


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My Two Cents: Customers Demand Respect

The most important thing for consumers is to be heard and respected. Those two emotional impacts are more important than having their issue resolved. 


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Where Are Your Customers?

I don’t believe the HVAC industry in which you work and the publishing business which The NEWS plays in have very much in common. There is one fairly significant similarity though: We both need to be where our customers/readers are at all times.


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Seattle Contractor Satisfies Customers

The staff at MM Comfort Systems has been providing heating and cooling solutions in the greater Seattle area for more than 35 years. What is it about this company that sets them apart from other contractors?


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2014 Energy Efficiency Forum

Highlights from the 25th annual Energy Efficiency Forum in Washington, D.C.

Podcasts

NEWSMakers: Jason Vogelbaugh

Jason Vogelbaugh of Alpha Controls drops in to the NEWSMakers podcast to discuss his role with the company, the InsideIQ Building Automation Alliance, and current energy-efficiency projects being worked on. Posted on Sept. 26.

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ACHRNEWS

NEWS 09-29-14 cover

2014 September 29

Check out the weekly edition of The NEWS today!

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Venting R-22

The NEWS reported that a man received prison time for venting R-22. Should EPA step up enforcement?
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HVACR INDUSTRY STORE

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2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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