I want you to think about the state of customer service in the HVACR industry, particularly in residential home service. We often pay, train, and respect those people who are answering customer calls the least out of everyone at our company. Then, we ask ourselves why they’re not doing a stellar job.
BACnet Intl. recently developed The BACnet Institute, an online center for BACnet educational resources that provides an easy path to BACnet information and learning for everyone involved with BACnet systems as well as forums to share knowledge.
Each year, HVACR contractors large and small come together to share best practices and learn from industry experts during ACCA’s annual conference. However, this year, the event has been completely redesigned. This shiny new IE3 Show will take place March 20-22 at the Gaylord Opryland in Nashville, Tennessee.
Providing tools to run a profitable, debt-free business.
March 20, 2017
The New Flat Rate will host a seminar at the Hilton Garden Inn, Atlanta Airport, on Wednesday, April 12, aimed at giving HVAC, plumbing, and electrical service company owners the tools they need to run a profitable, debt-free business.
North American Technician Excellence (NATE) is trending in the industry right now, and it has been well before “trending” was even a thing. It serves as a sense of reliability to homeowners, a symbol of professionalism to employers, a mark of confidence to manufacturers, and a source of pride to technicians. So, no matter what your role in the industry is, there are countless reasons to #celebratewithNATE.
Ensuring effective education and troubleshooting services
January 18, 2017
In an effort to provide customers with high-quality training and support to efficiently and effectively manage their HVAC systems, LG Electronics USA has opened a new, 4,100-square-foot HVAC training academy in Orange County, California, with interactive courses on the latest LG technologies.
As 2016 comes to a close, I’m left reflecting about the many conversations I’ve had with owners and leaders throughout the year. I find that many of those conversations contain simple, yet powerful phrases of wisdom that have been graciously shared with me over the years. I now get to pass these on for others’ consideration. I thought I would conclude my final blog of the year by offering three of these gems that I’ve found most impactful in my life and career.
There is nothing like a grand opening on Broadway — and, on such occasions, rarely is the HVAC industry cast in a starring role. That changed recently as “Air Stage,” Fujitsu General America Inc.’s Solution Center, officially opened on 1450 Broadway in the heart of Times Square in New York.