Heating, Air-conditioning & Refrigeration Distributors International (HARDI) released its monthly TRENDS report, showing average sales for HARDI distributor members increased by 5.6 percent in April 2017.
I want you to think about the state of customer service in the HVACR industry, particularly in residential home service. We often pay, train, and respect those people who are answering customer calls the least out of everyone at our company. Then, we ask ourselves why they’re not doing a stellar job.
Heating, Air-conditioning & Refrigeration Distributors International (HARDI) has released to participating members the annual operating performance benchmarking data via Distributor Performance Dashboards (DPD) Powered by CoMetrics.
Company names Brad Kivlan named CEO, makes other leadership appointments
June 5, 2017
Brad Kivlan has been named CEO of Dynatemp International Inc., a privately held supplier of hydrochlorofluorocarbon (HCFC) and hydrofluorocarbon (HFC) refrigerants and refrigerant services. Kivlan had been serving as the company’s vice president of operations.
XOEye Technologies’ communication platform increases transparency, provides actionable data
June 5, 2017
Marietta, Georgia-based Maxair Mechanical Inc.has partnered with Nashville, Tenn.-based XOEye Technologies on the deployment of a communications platform that leverages mobile devices and smart glasses to document service calls; receive real-time support; and to provide transparency for customers, helping them make more timely and informed decisions.
While I suspect that selling a home can be quite arduous, selling a business must be much more challenging. The entire process can take up to three years if the owner is not prepared, according to Bill Pulte, CEO, Pulte Capital Partners LLC.
To prevent unnecessary return visits (aka callbacks) for your company or future issues for your customers, here are some helpful items to remember when completing a repair. It can be easy to overlook some of these items, but taking the extra time to complete them before leaving the call can pay off in the long run.
For the second year in a row, the commercial parts department at Hunton Distribution received the “Top Independent Performance” award for Parts and Supply. This award recognizes increased sales year over year and outstanding customer service.
It is essential to create caring cultures within the industry
May 31, 2017
The Sheet Metal and Air Conditioning Contractors’ National Association (SMACNA) is committed to helping create a movement to build a zero-suicide industry. The association recently joined the Construction Industry Alliance for Suicide Prevention to help provide information and resources for its prevention and for mental health promotion in construction.