When a promise is made, the path starts out and you have a choice. Is your customer going to wander down the desperately hoped-for path of relaxation and ease, or are they headed for a white-knuckle roller coaster ride?
The digital realm continues to attract advertisers, growing at a rate of 13 percent last year, according to Strategy Analytics. And, according to Ben Landers, president and CEO of Blue Corona, HVAC contractors stand to benefit from this trend.
Setting a price structure is typically one of a business owner’s greatest challenges. If a company’s commodity is priced too high, potential customers are likely to look elsewhere. And, if its costs are too low, the business may fail to generate enough revenue to pay it’s workers or management.
HVAC contractors, especially those in the residential installation and service market, really have to pay special attention to how their technicians interact with customers. One bad experience could terminate a potential long-term customer-contractor relationship.
Life is full of surprises and not all are happy. Injuries, car accidents, theft, and even natural disasters happen and can destroy office space and property. That’s why insurance is an absolute necessity for HVAC contractors.
Many manufacturers have developed their own programs in order to train and educate contractors and technicians on their products. And, within those programs, many manufacturers place a high priority on safety education.
In order to avoid problems, companies need to follow a few best practices to execute employment agreements that will help both employers and employees achieve their goals, and that will stand up to court challenges.