As Alexander Pope said in his famous An Essay on Man, “Hope springs eternal in the human breast.” I think of that saying every year at the beginning of baseball season. Everybody has hope for their team on Opening Day. In business, however, an owner or manager doesn’t have the motivation of the playoffs and World Series.
The HVAC industry is not immune to this growing trend for on-demand services. Last year, on-demand behemoth Amazon launched Amazon Home Services, offering 15 million service listings across more than 900 professional services, including HVAC. Amazon joins Home Advisor, Thumbtack, and others offering these types of middlemen services to connect homeowners with contractors.
Historically, the most common HVAC company names were typically family-named or alphabetical, which helped the positioning in media that listed companies A to Z. It’s important for HVAC contractors to break through all the clutter and noise in the market and be memorable.
Training needs to occur at all levels of the company. It’s just as important for a comfort consultant or sales engineer to be trained on the latest technologies in the models he or she is selling as it is to train the actual installer on that equipment’s actual installation methods.
Executive Order EO13706 would require federal prime contractors and subcontractors to permit workers employed on covered federal contracts and subcontracts of $2,000 or more to accrue one hour of paid sick leave for every 30 hours worked. The Notice of Proposed Rulemaking (NOPR) was published in the Federal Register on Feb. 25.
Technology is an important aspect of any business that desires long-term existence. The implementation of technology allows both the contractor and supplier to be mobile, connected, more intelligent, and flexible.
While some folks are harder to please than others, HVAC contractors say there are proven practices that can help prevent a tense situation from escalating. And, with the right tactics, you can even turn an angry customer into a happy, satisfied one.
Attending industry-specific tradeshows and events, such as AHR, is of huge value for not just women, but all industry professionals. Attending industry events can help contractors and engineers stay up to date on the latest cutting-edge equipment and perhaps give them an advantage over their competitors.