Ensuring effective education and troubleshooting services
January 18, 2017
In an effort to provide customers with high-quality training and support to efficiently and effectively manage their HVAC systems, LG Electronics USA has opened a new, 4,100-square-foot HVAC training academy in Orange County, California, with interactive courses on the latest LG technologies.
Are customers’ expectations higher today than they were 10 years ago? What about five years ago? What about two years ago? I’m sure you would agree that customers’ expectations have risen exponentially over the past years with the growth of information gathering, smartphones, and savvy consumers.
There are a number of ways in which a virtual receptionist can help you manage your HVAC business. In this article, find out how you can improve customer service, increase revenue, and make your business more efficient.
When it comes to the customer service area of our business, we tend to make a rough guess at performance. You need to stop guessing at your customer service team’s performance and know how they are doing.
If that title sounds like a challenge, it is. I want everyone who reads this to think about all of the things that went wrong last year and write them down. Now that we know what gave us trouble in the past, let’s put some thought into what we can do about it.
I love technology and automation; I am a fan of things that help streamline our work lives and processes. I admire the concept of a paperless office. I like all of these things until they lead to poor customer service.
While some folks are harder to please than others, HVAC contractors say there are proven practices that can help prevent a tense situation from escalating. And, with the right tactics, you can even turn an angry customer into a happy, satisfied one.
Emerson Climate Technologies asked 1,500 U.S. homeowners about the most important features they consider when purchasing air conditioning and heating systems, as well as what typifies a high degree of satisfaction with their HVAC contractors. They also asked about factors that might prevent someone from buying a new HVAC system if they own an older, more problem-prone system.