While proper ventilation can sell itself for those who suffer from allergies, it can be a more difficult sell to the rest of the population. Many homeowners are more concerned with ensuring their HVAC system is keeping a consistent temperature than maintaining indoor air quality (IAQ). But, in recent years, more and more studies are linking health issues with indoor air pollution. By making homeowners aware of these results, you can help them make an informed decisions for proper ventilation and air quality improvements.
Customer service is a key component in every business, including HVAC contracting companies. In fact, customer service may even be more important in a service business because, most of the time, customers are calling because they have some kind of problem with their heating or cooling systems.
How many times per day does your company place customers on hold? If you have no idea, it might be more than you think. If you want to find out, head over to the customer service area when the phones are busy with a notepad and a pen. Over a half hour time period, make a tick mark every time you hear the word hold. That should give you a pretty good idea.
There are four stages of customer service. Each stage corresponds to a level of service you provide your customers. Interesting to note is that each stage also corresponds to a different level of profitability generated by your business.
Campbell Hausfeld, a manufacturer of air compressors and other pneumatic equipment, has redesigned its website to provide a more user-friendly experience and easier navigation. The new Campbell Hausfeld website is streamlined so visitors can quickly find the tools and information they need.
Locally owned and operated Regan Heating and Air Conditioning, which has been serving Rhode Island and Southeastern New England for nearly 50 years, has joined forces with One Hour Heating & Air Conditioning® (One Hour), part of the Direct Energy family of brands. Regan's One Hour will also soon begin offering plumbing services under the Benjamin Franklin Plumbing® (Benjamin Franklin) name, another Direct Energy brand.
ServiceTitan, a provider of business management software for HVAC, plumbing, and electrical residential contractors, was named as a finalist in the Customer Service Department of the Year and Front-Line Customer Service Team of the Year categories in the 11th annual Stevie® Awards for Sales & Customer Service. As a Finalist, ServiceTitan will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
Sometimes the temperature means that we will be busier than normal, or whatever is falling from the sky might make travel around our area challenging. No matter what is happening outside, when we answer the phone we need to be better than the weather.