There are four stages of customer service. Each stage corresponds to a level of service you provide your customers. Interesting to note is that each stage also corresponds to a different level of profitability generated by your business.
Campbell Hausfeld, a manufacturer of air compressors and other pneumatic equipment, has redesigned its website to provide a more user-friendly experience and easier navigation. The new Campbell Hausfeld website is streamlined so visitors can quickly find the tools and information they need.
Locally owned and operated Regan Heating and Air Conditioning, which has been serving Rhode Island and Southeastern New England for nearly 50 years, has joined forces with One Hour Heating & Air Conditioning® (One Hour), part of the Direct Energy family of brands. Regan's One Hour will also soon begin offering plumbing services under the Benjamin Franklin Plumbing® (Benjamin Franklin) name, another Direct Energy brand.
ServiceTitan, a provider of business management software for HVAC, plumbing, and electrical residential contractors, was named as a finalist in the Customer Service Department of the Year and Front-Line Customer Service Team of the Year categories in the 11th annual Stevie® Awards for Sales & Customer Service. As a Finalist, ServiceTitan will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
Sometimes the temperature means that we will be busier than normal, or whatever is falling from the sky might make travel around our area challenging. No matter what is happening outside, when we answer the phone we need to be better than the weather.
Now offers secure sockets layer and more efficient server
February 8, 2017
Elite Heating, Cooling and Plumbing recently announced the launch of its redesigned and upgraded website. The new site has been upgraded to HTTPS offering valued clients and future clients with better online protection. Along with added protection, it provides clients with a new more efficient server, ensuring a positive user experience along with the addition of a faster appointment setting feature.
Responsible for sales and customer service support
February 7, 2017
Hart & Cooley Inc., a business unit of Johnson Controls’ Building Technologies & Solutions, announced the appointment of Michael Braun as vice president — wholesale channel. In his new role, Braun is responsible for sales and customer service support for Hart & Cooley’s wholesale business.
The new Desert Aire website provides consulting/specifying engineers, mechanical contracting professionals, and building owner/operators with a dynamic resource for selecting dehumidification solutions and dedicated outdoor air systems for indoor environments.