The company demonstrates its ongoing commitment to quality
May 18, 2017
Howard Air has been awarded the 2017 Torch Award for Ethics from the Better Business Bureau serving Greater Arizona. This award honors the company's ongoing commitment to fair and honest business practices as one of the most trustworthy HVAC companies in the Phoenix area.
The theory behind chat is fairly simple — make it easier for potential customers to communicate with your company, interact with a greater number of potential customers, and schedule more service calls. Though the theory of chat for your company is simple, the practice of chatting professionally is difficult to execute. So, is it worth implementing in your company? What are the costs and the benefits of chat? Should you manage chat in-house or outsource the management of chat? What’s a budget-conscious way to get started?
Ruskinannounced the extension of its limited warranty program from one year to five years from the date of delivery. The new warranty terms apply to all Ruskinproducts and are intended to inspire confidence in the Ruskin brand.
Features full standard line of products, custom capabilities, and calculation tools
April 24, 2017
Kastalon announced the rollout of its new website at www.kastalon.com. The new site offers a look at the company’s extensive lines of standard products, including rollers, pads, bumpers, and sleeves for various uses in materials handling, metals producing and processing, as well as other market applications.
While proper ventilation can sell itself for those who suffer from allergies, it can be a more difficult sell to the rest of the population. Many homeowners are more concerned with ensuring their HVAC system is keeping a consistent temperature than maintaining indoor air quality (IAQ). But, in recent years, more and more studies are linking health issues with indoor air pollution. By making homeowners aware of these results, you can help them make an informed decisions for proper ventilation and air quality improvements.
Customer service is a key component in every business, including HVAC contracting companies. In fact, customer service may even be more important in a service business because, most of the time, customers are calling because they have some kind of problem with their heating or cooling systems.
How many times per day does your company place customers on hold? If you have no idea, it might be more than you think. If you want to find out, head over to the customer service area when the phones are busy with a notepad and a pen. Over a half hour time period, make a tick mark every time you hear the word hold. That should give you a pretty good idea.