HOUSTON - Based on its analysis of the integrated building solutions market, Frost & Sullivan has recognized Comfort Systems USA with its 2009 North American Frost & Sullivan Customer Value Leadership of the Year Award for the company’s focus on customer needs and dedication to superior, long-term customer support. According to Frost & Sullivan, Comfort Systems USA customizes its service solutions and delivers them using a total life cycle approach.

Some of Comfort Systems USA’s services include building automation systems (BAS) needs assessment, control system design and optimization, design-build installation, systems integration, construction management, energy services, commissioning and recommissioning, operator training, and remote monitoring and diagnostics.

“The variety of its services enables Comfort Systems USA to partner with clients from the initial evaluation stage to the design and installation stages, and provide support after installation through ongoing services and monitoring,” said Frost & Sullivan Research Analyst Alejandra Lozano. “As building owners are looking for a single company to meet all their service needs, Comfort Systems USA’s ability to bundle multiple services is a key differentiator.”

Frost & Sullivan said that Comfort Systems USA assesses the economic feasibility of retrofits and determines the optimum impact of an integrated controls solution in a building. During the project development phase, the company helps customers select quality systems, a knowledgeable contractor team, and qualified design personnel to create a cost-effective and energy-efficient system. During the final design and construction, the company provides construction, project management, and system commissioning services to ensure that all integrated systems are functioning according to their specifications and the project is completed on time.

In the post-construction stage, technicians offer training and technical support for the client’s operations staff. Additionally, Comfort Systems USA helps maintain building efficiencies and ensures that the customer’s investment retains its value by providing continuous maintenance, monitoring, and energy variance services.

“The maintenance services not only ensure that the control systems are operating at optimum performance but also keeps energy costs under control and minimizes unscheduled equipment downtime,” noted Lozano. “Apart from the planned maintenance services, Comfort Systems USA offers 24-hour repair services and a call center that is available year-round, with Internet-accessible reporting on service call status, repair histories, and other important data.”

For more information about Comfort Systems USA, visit www.comfortsystemsusa.com.

Publication date: 08/17/2009