Air conditioning and refrigeration contractors everywhere are facing increasing pressures to be more productive. Rising labor rates, more legal requirements, and stiff competition require productive staff and innovative management. With the current trends in technician certification, these demands will only increase. Armed with the proper tools and knowledgeable staff, savvy contractors can overcome these challenges, while improving their competitiveness and customer satisfaction.
Refrigeration systems often support perishables vital to your customer's business. The contractor becomes a vital link to their customer's success, similar to electric and telephone utilities. Compared to install and maintenance, repairs are most demanding because they are unpredictable and not planned for. Contractor responsiveness and efficiency is key. Responding quickly and effectively to a customer's crisis can directly lead to repeat business and recommendations. For the same reasons, repair work is also challenging to manage in terms of costs and customer satisfaction.