DaveNet Travels Information Superhighway

Rob Zimbelman, DaveNet manager, said that Lennox has experienced "phenomenal growth" in online ordering.
It is unlikely that any Lennox Industries dealers will complain about a lack of communication between themselves and the corporate office — at least, that’s the goal of the folks who designed DaveNet. According to the company, its Internet tool has been an effective means for Lennox dealers to obtain product information, order products online, and download business management tools and software.

The Web site (www.lennoxdavenet.com) is available 24/7 to Lennox dealers. It is password protected. Rob Zimbelman, manager of DaveNet, recently did a walk-through of the Web site for The News.

The first thing that visitors find is the “landing page,” according to Zimbelman. “We communicate upcoming events and newsworthy items to our contractors at this location,” he said. “We are constantly publishing to this page.”

There is a list of menu items that contractors can click on at this page, including placing orders for parts or finished goods. Dealers can enter information such as the items wanted, form of payment, and method of shipment. They can add additional notes or special handling instructions, and they can review, submit and confirm their orders. Zimbelman said that process is designed to be easy and not intimidating.

“We found that by breaking down complex business processes into easy steps, it is less threatening for our dealers to conduct online transactions,” he stated. “Ordering is a real-time process. It is just as if a dealer would have called us.

“We have experienced phenomenal growth in this order entry process, and we continue to grow and enhance it.”

Advanced Features

Dealers can also go to an “order center” where they can check on the price and availability of an item without actually placing an order. They can also check back-ordered items.

Other features include:

  • A warranty center, which provides warranty claim information;

  • A product information center, which gives access to most current engineering data, available on PDF files;

  • A marketing center, which offers advertising tools and a lead management program;

  • An events center, which promotes trips and dealer meetings;

  • A dealer resource center, which lists third-party suppliers/vendors, such as truck signage and billboard providers;

  • A training center, which includes online testing and product launches;

  • A software center, which provides downloadable programs;

  • An account center, which handles administrative functions; and

  • A support center, which covers frequently asked questions and provides contact information.

    “DaveNet is a massive site with hundreds and hundreds of pages available,” noted Zimbelman. “And we are never done. We are always revising it.”

    Two of The News’ contractor consultants also have high praise for DaveNet.

    “We use DaveNet for all Lennox warranty work,” said Scott Getzschman of Getzschman Heating & Sheet Metal, Fremont, Neb. “We also use it for information and equipment specifications and for marketing.”

    “I have resisted using the Web for regular phone or paper orders, but recently have been using DaveNet, and I am impressed,” said Arthur Pickett of Royal Air Systems Inc., North Reading, Mass.

    “Dealers are no longer looking through 50-pound books and sitting on hold for ten minutes, waiting to order,” concluded Zimbelman. “The payoff in DaveNet is efficiency, time saving and accuracy.”

    Publication date: 03/24/2003

  • Did you enjoy this article? Click here to subscribe to The NEWS Magazine

    Recent Articles by John Hall

    You must login or register in order to post a comment.



    Image Galleries

    2015 HARDI Fly-In

    Highlights from HARDI's Congressional Fly-In in Washington, D.C.


    NEWSMakers: Clint Schreck

    Clint Schreck, general manager, Columbus Worthington Air, Columbus, Ohio, discusses winning Angie’s List Super Service Award, how to handle online reviews, and much more.

    More Podcasts


    NEWS 05-25-15 cover

    2015 May 25

    Check out the weekly edition of The NEWS today!

    Table Of Contents Subscribe

    Legislation and Regulation

    What legislative/regulatory issue is most important to you as a HVAC business owner?
    View Results Poll Archive


    2015 National Plumbing & HVAC Estimator

    Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

    More Products

    Clear Seas Research


    Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


    Magazine image
    Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.


    facebook icontwitter iconyoutube iconLinkedIn i con