North Central / Regional Reports

Michigan Contractor Says Service Is Key To Success

CLINTON TOWNSHIP, Mich. — Josh Bigelow and Nick Serra have a simple philosophy. The owners of Great Dane Heating & Air Conditioning founded their business on the premise of “giving customers the service they deserve.”

In a recent Arcoaire Dealer Access newsletter, the owners were highlighted for the success of their business and their attention to customer service. The company was founded in 1999 and has doubled in size every year since then.

Serra said his employees “go out of their way to do whatever it takes to be better than the competition.” He also said that Great Dane has another important thing going for them — a family atmosphere.

“Even though our employees are not our relatives, we feel like the people who work here are a close-knit family with a caring and nurturing environment,” he added. “We have been very fortunate with our employees. They are the cream of the crop.”

Bigelow said that his company is also able to keep employees happy by offering “top-notch” training provided, in part, by their local supplier, Young Supply Co. of Detroit.

“They visit us a couple of times a year to teach classes in-house on technical service and product features and benefits, as well as having several classes at their local branch,” he added.

All of this adds up to even better customer service and an “incredible customer base,” according to the owners.

Publication date: 04/28/2003

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