In this installment of the Btu Buddy series, Bob is notified by the dispatcher that the owner of a small office building has called and said his oil boiler needs a tuneup. It has not been serviced in about two years and a really cold spell is expected.
Bob drives up to the building and finds the owner and talks to him. Bob inquires about the previous servicing of the boiler. The owner explains that various people have worked on it. The last few times it was worked on, his brother-in-law did the work. The owner was not sure how much his brother-in-law knew about boilers; he was a sort of jack-of-all-trades. He has since moved to another state, so it is time to really take a close look at the boiler.