East / Regional Reports

Audit Helps HVACR Contractors Precision Tune Their Businesses

NASHUA, NH — Building Services Institute Inc. (BSI) has launched Performance Enhancement Program (PEP), a contractors’ business development program, to help increase both commercial service agreement and high-margin project business, the company says.

BSI explains that it conducts a two-day PEP audit to review, compare against best practice, and provide a confidential report along with any recommendations to position the contractor for growth.

“We originally developed the … program to help our Platinum-level members implement BSI’s sales, marketing, estimating, proposal writing, and management programs,” states president Wendell Bedell; “but soon it became a evident that a systematic review was much more attractive and useful to help contractors navigate the current complex market conditions.”

The audit focuses on the four key business areas:

1. Marketing — To verify that marketing and selling processes are in place to systematically grow the business;

2. Finance — To assess financial capabilities, pricing procedures, and financing options to maximize company profits;

3. Product/service delivery — To assess the entire service delivery and customer care/retention processes vs. company capabilities and market requirements; and

4. Organizational — To assess the organizational structure, job tasking, roles, and responsibilities in comparison to “best practice,” for efficient, controlled growth.

BSI’s HVACR clients include Harrington Engineering, East Lyme, CT. The audit “enabled us to efficiently integrate the combined service sales and operations of both our existing and a recently acquired company,” stated David Wilkie, Harrington Engineering.

For more information, call 800-240-2823 and ask for a copy of the Membership Overview, or visit www.bsig.net (website).

Publication date: 09/16/2002

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.



Image Galleries

2015 ACCA Conference

Images from the 2015 ACCA Conference in Grapevine, Texas. Posted on April 8, 2015.


NEWSMakers: Clint Schreck

Clint Schreck, general manager, Columbus Worthington Air, Columbus, Ohio, discusses winning Angie’s List Super Service Award, how to handle online reviews, and much more.

More Podcasts


NEWS 05-18-15 cover

2015 May 18

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

Legislation and Regulation

What legislative/regulatory issue is most important to you as a HVAC business owner?
View Results Poll Archive


2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con