Contractors Get An Education At Problem Solving 101
The sessions were hosted by a familiar team of ACCA contractors: Vince DiFilippo, Mike Gardner, Bob Ring, Ray Isaac, and Steve Miles. During the sessions, attendees were encouraged to share some problems they have faced with the panel and other attendees, and ask for feedback.
The following topics were addressed by the panel.
EXTENDED WARRANTIESOne audience member commented that extended “out-of-the-box” warranties lock in contractors to the manufacturers for the period of the warranty, resulting in fewer selling options and less profit opportunities.
The panel agreed that it would be in the best interest of the contractors to poll the other members to see how they feel about selling out-of-the-box warranties vs. selling their own extended warranties.
Isaac said, “It is best to give our customers a variety of options regarding warranties and service agreements. We should add value to what we are selling.”
One contractor in the audience suggested that manufacturers should discount the price of their equipment and let the contractors sell warranties.
PERFORMANCE PAYThe question of performance pay was put to the panel. An audience member asked if technicians should be given incentives and perks in addition to regular pay. Ring felt that performance pay for technicians is a touchy subject, citing the fact that such a reward system would be difficult to administer.
“I tried to do a commission structure for technicians but gave it up after a couple of years,” Gardner said. “It wasn’t because people were being dishonest, but the new inexperienced guys were changing parts when maybe they didn’t have to, and were making more money than experienced techs.”
PREFERRED VENDORSPanelists were asked to comment on the opportunity that contractors have to “partner” with the big box companies like Home Depot.
“You don’t want to be a vehicle for the big box company,” said Ring. “If a store is getting in a program of working through preferred contractors, the program should be open to all contractors. I would take advantage of this program as long as the rules are defined and as long as I have the ability to sell add-ons or offer better deals.”
“Any time you put your name second to someone else, there are going to be long-term problems,” said Isaac. “If your long-term goal is to sell equipment and not establish a relationship, then set your business plan up as a subcontractor.”
INSURANCE COSTSAudience members wanted opinions on how to combat rising insurance costs. One contractor said he was told by his underwriter to expect a 60% to 70% increase in insurance premiums this year.
Miles said, “Our company puts out insurance for bid every couple of years. We know rates will go up, so we try and get the best and most affordable ones.”
DiFilippo said that a key to retaining employees is to have a good insurance plan. Ring went one step further, stating that employees should experience the costs of insurance.
“I believe in splitting the cost with employees so they understand how much health care costs,” he noted. “But we also strive to stay with the same plan, and not shop around.”
Sidebar: ‘Boy, Did I Make A Mistake’KISSIMMEE, FL — Attendees of the Air Conditioning Contractors of America’s (ACCA’s) 34th annual conference had a lot of fun with the seminar titled, “Boy Did I Make a Mistake.” The forum was designed for contractors to talk about some of the blunders they have made in the past and share the lessons they learned from those mistakes. Contractors who shared their experiences were given cash rewards. ACCA president and ceo Paul Stalknecht was the moderator.
Memorable mistakes listed by participants included:
— John R. Hall
Publication date: 04/08/2002