In this edition of the Btu Buddy series, the dispatcher contacts Bob with a service call from a customer in a small retail store. She is complaining that the store is too hot; the system seems to be heating instead of cooling. Bob advises the dispatcher to call the store and tell the manager to turn the system off until he can get there. It will be a couple of hours.
Bob is driving over to the job about two hours later and he begins to think about the problem. He is not familiar with the job so he must check the job out from start to finish while becoming familiar with it.