With Service Management software, work orders are represented on a board via an ECard that summarizes the reason for the call, the call’s location, and the contact person. Dispatchers can determine the status of the call, the tech assigned to it, and the other projects the tech is working on. They can also reprioritize work orders and access work order history, equipment availability, accounts receivable balances, account history, job status, sales lead information, notes and more. Another aspect of the software is for billing. Optional Service Management modules include the areas of service purchasing, inventory control, service agreements, preventive maintenance, and paging. Service Management contains more than 80 reports, and can be used with Crystal Reports™.
Timberline Software Corp., 15195 N.W. Greenbrier Parkway, Beaverton, OR 97006; 800-628-6583; 503-439-5010 (fax); www.timberline.com (website).