MASC Formed To Improve Warranty Claims
MASC first met in February 2001 to identify opportunities and challenges faced by the industry.
According to NARDA, an industry-standard PPV electronic file format would eliminate the majority of the paperwork and reduce administrative expenses for manufacturers, parts dis-tributors, and services by streamlining the process of issuing credits for parts used in warranty repairs.
MASC has asked NARDA to lead a project to establish an industry-standard, Web-based warranty claim form that would provide one online format for filing claims. The goal is to have a website NARDA form that could forward claims to any manufacturer or to the agencies that process claims for manufacturers. NARDA also says this would give the industry a single front end to the process of filing claims electronically.
Publication date: 10/22/2001