United Maintenance Makes Paperless Field Service a Reality
The solution has streamlined United Maintenance's day-to-day business functions and reduced the customer billing cycle from two weeks to two days. All of the company's 28 field technicians are now using FX Mobile and handheld computers to service customers.
"FieldCentrix and Maxwell are helping us achieve our goal of a more efficient, paperless office," said Pat Rogers, president and founder of United Maintenance. "Most obviously, the solution has eliminated paper in the field. Now work orders are sent back electronically to the office - the same day - and an invoice sent to the customer the next day. This process used to take us up to two weeks. We've eliminated paper and improved our cash flow."
"Field service companies are clamoring for an integrated back-office, field service automation solution," said Judy Johnson, senior vice president of marketing with FieldCentrix. "United Maintenance proves the business benefits of two best-of-breed vendors acting as one."
FX Mobile Maxwell Edition guides field technicians through the entire workflow of a service repair or maintenance action. The software features electronic work orders, equipment inventory by job site, signature capture, street maps and recording of additional repair opportunities. Using handheld computers, field technicians can instantly access customer, equipment, and job site information in the Maxwell database.
FX Mobile works in conjunction with Maxwell's dispatch and accounting
software. Designed for HVAC, electrical, mechanical and other
construction-related service companies, the software automates a company's
business processes. Work orders are entered while the customer is still on
the phone, dispatched immediately to the company's field technicians, and
then billed via the service ticket process. Customer invoicing can be
completed using actual material costs, or inventory and purchasing
estimates. Reporting is accomplished using Maxwell's standard reports,
formatted reports and other popular drill-down and ODBC reporting tools.
About United MaintenanceUnited Maintenance Inc., based in Atlanta, is a respected commercial and industrial HVAC service provider. Established in 1974, United Maintenance services the Metropolitan Atlanta area and ensures quality heating and air conditioning installation and repair. For more information about United Maintenance and its services, call 770-455-1656, or visit the company's Website at www.unitedmaintenance.com.
About Maxwell SystemsMaxwell Systems Inc., headquartered in Norristown, Pa., is a leading provider of computer software for the construction and service management industries. Its subsidiary, The American Contractor, is based in Capitola, Calif. More than 5,000 companies use Maxwell products to help run their business. For more information about Maxwell Systems, call 800-688-8226, or visit the company's Website at www.maxwellsystems.com.
About FieldCentrixBased in Irvine, Calif., FieldCentrix is a leader in wireless, Internet-based software solutions for the field service industry. The company's software solutions address the problems associated with the costly maintenance and repair processes for mobile technicians, service companies, and manufacturers. For more information about FieldCentrix, call 888-552-0101, or visit the company's Website at www.fieldcentrix.com.
Publication date: 04/01/2001