MONDAY - January 29, 2001: FieldCentrix Introduces “End-to-End” Wireless Communications for Field Technicians
FieldCentrix, Inc., a field service software provider, announced a new “end-to-end” wireless solution for field service technicians. Judy Johnson, senior vice-president of marketing, enthusiastically greeted attendees to the FieldCentrix press conference (at the AHR Expo) with the announcement of the $195 per month wireless application program for technicians.
Citing the fact that “field technicians have been out there naked and alone without information [before wireless],” FieldCentrix has joined with Maxwell Systems for a single-source solution to wireless communication. FieldCentrix is providing the “front office” software (dispatch and mobile) with Maxwell’s back office software.
“Benefits of our combined solution include enhanced customer service, improved profits, and a dramatic competitive edge,” Johnson added.
John Klopp, president of Pacific Mechanical Service, was the first hvacr service contractor to implement the new wireless system. He said the initial investment in the system was too much to absorb but when FieldCentrix offered the monthly payment plan, he was more than happy to sign on.
“Some of our technicians are making as much as $32 an hour so the investment of $195 each per month is insignificant,” he added. “I was ready to sign the contract without a sales call because I already knew a lot about FieldCentrix.”
Doug McAllister, vice-president of RSD Total Control, one of the largest distributors of hvacr parts in the Western U.S., stated the reasons why his company signed an agreement to resell the FieldCentrix software.
“We wanted to get into the wireless business so we could connect with our contractor customers,” he said. “Years ago we saw the need for field service automation systems, but no one offered a product that would help technicians in the field.
“Once we heard from other FieldCentrix customers about how much they improved their bottom line and customer satisfaction, we were sold.”