Bob and Tim have arrived at a customer’s house that uses fuel oil for heat. This is a rural customer who lives away from the natural gas mains, and fuel oil is quite popular for this application where no natural gas is available. Fuel oil is fairly inexpensive compared to propane, which is another choice of fuel for rural customers.
This is a “no heat” call — the customer called first thing this morning and said that the oil furnace was not coming on, and the house was cold. When they arrived, they talked to the customer, and the customer said that he had made several tries to get the furnace to operate but with no luck.