GLENDALE, Calif. — ServiceTitan, a provider of business management software for HVAC, electrical, and plumbing residential contractors, announced its new and improved customer communications. The new update will increase customer satisfaction through instant job reminder text messages, technician photos and biographies, and the ability to track the technician's arrival in real time.
"We've given the ability to text technicians. We've given the ability to send dispatch emails to customers. Now we are ready to take the customer experience to the next level," said Ara Mahdessian, co-founder and CEO of ServiceTitan. "The new and improved customer communications will empower our customers to enhance the experience in a modern, non-disruptive way that people are used to."