Reputable sales people are crucial to an HVAC company, but so are good customer service representatives. Quality employees know how to talk to customers and explain the products and services to them without being offensive.
A recent column in the Detroit Free Press gained a lot of attention in metro Detroit when the writer used the platform to vent her frustrations in trying to get a quote from a window company. She was told the company would not visit her home without her husband present, a factor that had many female readers outraged.