Customers hate to wait. Or, as Randy Kelley, president of On Time Experts in Dallas, puts it, “Customers do not want to wait around all day for the a/c guy to show up.”
That’s why it’s critical for HVAC contractors to consistently meet the appointment windows they have set. But, being punctual is about more than just minimizing your customers’ wait times. Smart contractors recognize they are building trust with clients when their technicians arrive within the promised window. And some are even differentiating themselves by offering on-time guarantees.