What is a super tech? A super tech is one who eats, sleeps, and breathes HVAC. He may be a contractor, manager, or technician, but, above all, he is a perfectionist. And his greatest enemy is the callback. If that sounds like you, then you may be a super tech, too.
Everyone agrees that a callback is a bad thing, but most have not invested the time and effort to discover just how expensive one truly is. Of course, the expense will vary somewhat from contractor to contractor and area to area, but the cost is probably much higher than most HVAC professionals think.