If looking at your service department’s reports fills you with despair, it’s time to reconsider how you’ve been running this side of the business. According to HVAC industry leaders, while there are a few common pitfalls to running a successful service operation, a profitable and successful service department is attainable.
According to Ben Stark, co-founder, Success4Others, “One of the most common mistakes contractors make on the service and maintenance side of their businesses is assuming the department normally runs at a loss due to the need for it to produce leads for replacement sales.